Riverside Recovery of Tampa, LLC respects the privacy of its clients. Riverside Recovery of Tampa, LLC does not sell, rent, or loan any identifiable information regarding its clients or website visitors to any third party. Any information you give us is held with the utmost care and will not be used in ways for which you have not consented.Confidentiality
Riverside Recovery of Tampa, LLC is committed to making sure each client’s confidentiality is protected by our legal responsibility as mandated by state and federal law. Each staff member is dedicated to upholding these standards in all communications and records. Staff, clients, family members, and visitors all sign a confidentiality statement and agree to keep all knowledge or information of Riverside Recovery of Tampa, LLC’s staff, clients, and family members confidential at all times. We go to great lengths to protect the anonymity of everyone who enters Riverside Recovery of Tampa, LLC.
Riverside Recovery of Tampa has a legal duty to protect and safeguard your personal health information, which includes past and present information obtained during your treatment stay. We must provide you with this notice about our privacy practices, in that it will explain how and why we use and disclose your personal health information. Riverside Recovery of Tampa, LLC is committed to protecting the confidentiality of information contained in your medical records, including your health and financial information, in accordance with applicable laws and regulations.
Riverside Recovery of Tampa, LLC is required by law to maintain the privacy of your health information; we are required to abide by the terms of this notice currently in effect and reserve the right to change the terms of its notice and to make new notice provisions effective for all protected health information that it maintains.
How we will use and disclose your health information. (Some uses and disclosures will require a specific authorization.):
Treatment: Your health information will be released for the purpose of treatment at our facility, to include all members of your treatment team. Treatment team members include but are not limited to Riverside Recovery of Tampa, LLC medical providers, therapists, nurses, dietician/nutritionist, case managers, medical records staff, intake personnel, and administrative/clinical personnel.
Limited access to your health information may include but is not limited to Riverside Recovery of Tampa, LLC business office receptionists, and administrative/clinical assistants.
Family members participating in the Family Program will have limited knowledge regarding your health information, as revealed by you, the client, in the program groups.
While you are in treatment, your health information is released to Bio Reference Laboratories, which is an external laboratory facility that is utilized by Riverside Recovery of Tampa, LLC. for the purpose of lab studies. An authorization to release information is only signed by you, the client, if you choose to have Bio Reference Laboratories bill your insurance carrier.
While in treatment, your health information is released to RX Oasis or CVS Pharmacy, which are external pharmacy services utilize d by Riverside Recovery of Tampa, LLC Inc for the purpose of obtaining prescription medications.
While in treatment, you may require a medical service that is not provided by Riverside Recovery of Tampa, LLC; with your approval, your attending provider will recommend an external provider of care, and your health information will be released in order to provide care.
In the event that while in treatment you need to be either voluntarily transferred (for safety and further stabilization) or involuntarily transferred (due to danger to self, danger to others, refusing to remain on one-to-one evaluation, or if the need for a higher level of care is required), then an immediate response agency will be contacted. 911 will be contacted to transfer you to the appropriate facility.
Medical Emergencies: We may use or disclose your protected health information in a medical emergency to medical personnel only. Our staff will try to provide you a copy of this notice as soon as reasonably practicable after the resolution of the emergency.
Your health information will be released to referring professionals, therapists, medical providers, and extended care facilities for the purpose of continuity of care after discharge when you have given proper authorization.
Criminal Activity on Program Premises/Against Program Personnel: We may disclose your protected health information to law enforcement officials if you have committed a crime on program premises or against program personnel.
Court Order: We may disclose your protected health information if the court issues an appropriate order and follows required procedures.
Payment: Your health information will be disclosed for the purpose of payment from your insurance carrier or third party for reimbursement purposes when proper authorization has been given. While in treatment and after you discharge, your health information will be released to process your insurance, to conduct third party reviews, and for other financial arrangements, as authorized by you, the patient. In the event that your bill for services rendered by Riverside Recovery of Tampa, LLC has not been resolved in a timely manner, the information in your financial record will be copied and sent to an external collection agency and/or attorney for collection services.
Healthcare Operations: Your health information will be used and disclosed for the purpose of healthcare operations to include administrative functions such as evaluation of performance by your providers or evaluation of quality of services provided to you during your treatment stay. Your health information may be released for audit purposes to include (but not limited to) the Joint Commission on Accreditation of Healthcare Organizations, Florida Department of Health Services for licensure, Agency for Healthcare Administration, Cherry Bekaert LLP for financial audits, and insurance auditors employed by your insurance carrier for comparing the claim to the medical record. Outcome studies are completed by Vista Research Inc. for the purpose of improving our patient care.
Internal Use: Your first name and last initial will be posted for notification on assignments, in admissions office and tech office bed boards, and during clinical team staffing meetings. Your first name and last initial may also be posted on group allocation board, nurse sign-in sheet, activity sign-up sheets, meeting sign-up sheets, logbooks, and other locations pertinent to ensure client security, safety, and access to services.
Your medical record, which is located in a secure location, will have your full name for the purpose of ensuring that client care is provided to the correct client.
Your picture will be taken upon admission and stored digitally within Riverside Recovery of Tampa, LLC’s client database for the purpose of client identification. Your photograph will also be printed on your electronic medical record demographic face sheet.
Your first and last name, along with your medical record number, program, admission date, referral source and therapist is contained on the daily census, which is distributed to the treatment team and administrative staff daily.
Your electronic medical record will be kept on site in a secure location for up to seven years post-discharge. Once your record has reached the seven-year limit, it is destroyed.
A financial file will be created upon admission to Riverside Recovery of Tampa, LLC; this file will contain all documents signed during the admissions process relating to payment for services, as well as the claim form that is processed after your discharge. Some of these documents will have limited personal health information, so they will be safeguarded and secured just like your medical record. These files are kept on site for seven years and then destroyed (process of shredding).
Substance Use Health Information: The release of medical information concerning substance use may be subject to and released in compliance with the requirements of Federal Law and regulations.
HIV Information: All medical information regarding substance use is kept strictly confidential and released only in conformance with the requirements of federal and state laws. Disclosure of any medical information referencing HIV status may only be made with your written authorization. A general authorization for the release of medical or other information is not sufficient for this purpose.
Public Health: As required by state law, public health agencies will be contacted, and your health information will be disclosed for the following reasons:
Litigation: Your personal health information cannot be released to any entities involved in a litigation suit without authorization from you. If you are involved in litigation after you have discharged from Riverside Recovery of Tampa, LLC, your personal health information will be released to Riverside Recovery of Tampa, LLC's corporate attorneys to oversee the litigation process. Otherwise, your personal health information may be released in accordance with applicable state or federal law. Subpoenas served upon Riverside Recovery of Tampa, LLC will be followed according to federal and state law.
National Security & Intelligence Activities: We may be required to release your medical information to authorized federal officials for intelligence, counterintelligence, and other national security activities as authorized or required by law.
Business Associates: We may disclose protected health information to a business associate and may allow a business associate to create, receive, or use protected health information on its behalf pursuant to a written contract or other written arrangements. A business associate performs a function on behalf of the treatment center. For example, vendors to perform billing services, accountants to perform audits, and agencies to provide accreditation.
Research: Riverside Recovery of Tampa, LLC may use and disclose your health information for research purposes. All research projects will require a signed authorization by you, the client, if health information will be used or disclosed.
Coroners, Medical Examiners, and Funeral Directors: We may release medical information to a coroner or medical examiner for the purpose of identifying a deceased person or to find out the cause of deal, or for other legal duties. We may release medical information about treatment center clients to funeral directors so they may carry out their duties.
Patient Rights: Written Authorizations: All other uses and disclosures (i.e., verbal, written, Internet, and fax) of personal health information will be made only with the written authorization made by you, the client. Riverside Recovery of Tampa, LLC will only accept the original signed authorization; no photocopies will be accepted. Any information that Riverside Recovery of Tampa, LLC obtained from another healthcare facility will not be released.
Right to Request Confidential Communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail. You must submit your request for confidential communication in writing. Your request must specify how and where we should contact you. We will try to accommodate all reasonable requests.
Other Uses of Medical Information: Other uses and disclosures of medical information not covered by this notice or the laws that apply to us will only be made with your written permission and after you have had an opportunity to agree or object. You may revoke that permission in writing at any time.
Revocation of Authorization: You have the right to revoke this authorization at any time; however, the revocation will not apply to your personal health information that was disclosed before the revocation. If you choose to revoke authorization while in treatment, you need to notify your primary therapist. If you choose to revoke authorization after you have discharged, you will need to contact the Medical Records Department.
Request for Restriction of Use & Disclosure: You have the right to request restrictions concerning certain uses and disclosures of your protected health information as it relates to treatment, payment, and healthcare operations. However, Riverside Recovery of Tampa, LLC is not required to agree to this request. Riverside Recovery of Tampa, LLC will document the decision to accept or deny your request.
Request to Access: You have the right, which may be restricted in certain circumstances, to inspect and copy medical information that may be used to make decisions about your care. To receive a copy of your health information, you need to contact the Medical Records Department. A nominal fee will be assessed for labor, supplies, and postage costs.
Request to Amend: You have the right to request an amendment to your health information. It is your right to append a statement or counter-opinion. It is not, however, your right to obliterate or totally remove documentation from your record. In addition, Riverside Recovery of Tampa, LLC is not required to agree with this request. Amendments that are made and accepted will be transmitted to those who need to know. All of these requests will be handled through the Compliance Officer at Riverside Recovery of Tampa, LLC.
Request for Accounting of Disclosures: You have the right to receive an accounting of any disclosures of your health information. All of these requests will be handled through the Compliance Officer at Riverside Recovery of Tampa, LLC. A nominal fee may be assessed for labor, supplies, and postage costs.
Copy of Privacy Notice: You have a right to request a copy of this notice from us. Any questions should be directed to our Compliance Officer.